Conditions of Sale
1. Introduction and effectiveness of the General Conditions
These General Conditions of Sale (hereinafter referred to as “General Conditions”) concern the regulation of the purchase of products and services, made at a distance and made available, via the internet, from the website www.hairbeautyshop.eu (hereinafter referred to as “Site“) in compliance with the Italian legislation referred to in Legislative Decree 206/2005 and subsequent amendments and additions (hereinafter, “Consumer Code“).
The seller of the products and owner of the Site has its registered office in Via Colle Fiorito, 2, 00045 Genzano di Roma (Rm) – E-mail address: firstname.lastname@example.org (hereinafter “HAIR BEAUTY SHOP“).
The consumer who accesses the Site to make purchases (hereinafter “Customer“) is required, before sending the order, to carefully read these General Conditions that have been made available to you on the Site and that will be available at any time by the Customer through the link contained in the email confirmation of each order to allow the reproduction and memorization.
In the event that the person making purchases on the Site requires the issuance of an invoice and/or in any case is not a “consumer or user” (as defined in art. 3, paragraph 1, lett. a, of the Consumer Code), the provisions of the withdrawal pursuant to art. 7 and 8 of these General Conditions nor, more generally, the provisions that pursuant to the same Consumer Code apply only to “consumers”.
The contracts concluded with Hair Beauty Shop through the Site are governed by these General Conditions in compliance with Italian law. The language available to conclude the contract is English.
2. Choosing and ordering Products
The characteristics and price of the various products sold on the Site (hereinafter “Product” or “Products”) are shown on the page for each Product.
By sending the order from the Site, which has the value of a contractual proposal, the Customer acknowledges and declares that he has read all the information provided to him during the purchase procedure and to accept in full these General Conditions and transcribed payment.
The contract between Hair Beauty Shop and the Customer is concluded with the acceptance of the order by Hair Beauty Shop. This acceptance is communicated to the Customer through an email confirming the order containing a reference to these General Conditions, the order number, shipping and billing data, the list of Products ordered with their essential characteristics and the total price, including delivery costs. Once the contract is concluded, Hair Beauty Shop will take charge of the purchase order and the buyer can view the orders made, accessing his profile and consulting the appropriate section.
Once the order has been received, Hair Beauty Shop will check the availability of the stock for the order. In the event that one or more Products are not available, the Hair Beauty Shop Customer Service will send timely communication by email to the Customer, within the next 12 hours, will be entitled to respond to confirm the shipment of any additional Products available or cancel it. If you do not reply within this period, the order will be considered confirmed and the available Products will be shipped. In this case, the entire amount relating to the missing Products will be cancelled or in any case, depending on the payment method chosen, will not be charged to the Customer.
We recommend that you group your items in one order. We can not group two separate orders executed separately, and each of them will be charged shipping costs (for orders less than € 49.90 VAT included ). Your package will be sent under your responsibility, but special attention is paid to fragile objects.
For each order made, hairbeautyshop.eu issues sales document of the material shipped. For the issuance of the invoice, the information provided by the customer at the time of the order is authentic. The customer is required to update the tax data, shipping address or other changes that occurred further registration. The customer may request a copy of the invoice within three months of its issue.
No liability can be attributed to hairbeautyshop.eu in case of delay in the order processing or delivery of the order.
3. Information on Products
The information and characteristics relating to the Products are available on the Site.
The visual representation of the Products on the Site, where available, normally corresponds to the photographic image accompanying the description sheet. It is understood that the image of the Products has the sole purpose of presenting them for sale and may not be perfectly representative of its characteristics and quality but may differ in color and size. In case of difference between the image and the written product sheet, the description of the product sheet is always valid.
4. Prices and shipments
There is no minimum order to make purchases on the Site. Product prices include all taxes and duties. All prices are in Euro.
Express Courier – Delivery within 72h: € 6,90
The cost of shipping is FREE for orders equal to or greater than € 49.90.
At the time of delivery the customer is required to check:
– the packaging is intact and sealed with our safety tape, neither damaged, wet, or otherwise altered;
– the number of packages corresponds to that indicated in the transport document.
Any damage to the product or packaging or the mismatch of the numbers of packages received, must be immediately challenged to the courier by placing “RESERVATION OF WRITTEN CHECK”, on the courier’s delivery proof. Once the courier document has been signed, the customer will not be able to object to the external characteristics of the delivered goods.
In the event of failure to collect within 5 working days of the material in stock at the courier stores due to repeated impossibility of delivery to the address indicated by the customer at the time of order, the order will be cancelled and any storage costs will be charged to the customer.
5. Methods of payment and invoicing
5.1 Methods of payment
The Customer may pay the price of the Products and the related delivery costs by PayPal, Bank Transfer, Credit or Debit Cards (Stripe).
Once the order is confirmed, the Customer will be redirected to the PayPal website where he can make the payment with his account or using a card, also prepaid, or in any case according to the methods accepted by Paypal and in compliance with the relevant conditions.
Payment by Bank Transfer, account Beauty & Commerce SRLS with IBAN IT84L0303239130010000726489
Purchased products will be shipped within 48 hours of receipt of payment.
Credit or debit cards (Stripe)
You can pay by credit or debit card by selecting the appropriate item and filling in the fields related to the card.
5.2 Invoicing of orders
If the purchase is made by a professional or a company, it will be possible to request the issue of the invoice by selecting the appropriate box during the order procedure and entering the billing data including tax code, VAT number, unique code and/or PEC. In this case, the invoice will be sent by email to the address indicated. The professional is responsible for the correct entry of the billing data and is expressly informed that, in case of failure to request the invoice during the order, it will not be possible to request it later.
6. Transport and Delivery
The Products purchased on the Site will be delivered to the address indicated by the Customer during the purchase procedure in the appropriate field.
All purchases will be delivered by courier. Hair Beauty Shop is not responsible for delays not foreseeable or not attributable to it.
Once the Products have been shipped, the Customer will receive a confirmation email that will include a link to refer to for shipment tracking.
In any case, except in cases of force majeure or unforeseeable circumstances, the Products ordered will be delivered within a period of 3 (THREE) working days from the day following that in which Hair Beauty Shop will receive payment from the Customer.
Active delivery services:
6.1 Delivery and storage
The address entered in the checkout phase cannot be changed in any way once received by the order receiving system.
The service includes 2 delivery attempts at the address indicated at the time of the order and it will not be possible to store the package, which will automatically return to headquarters.
If the customer requests the delivery of his order again, he will have to bear the transport costs at the ordinary cost (see shipping costs point 4). Please then enter a secure address for pickup.
7. Right of withdrawal
The Customer has the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without any penalty, except in the cases of exclusion provided for in point IV below. To exercise this right before the shipment of the purchase, the Customer must send to Hair Beauty Shop a communication by e-mail to email@example.com for the cancellation of the order.
In the event of withdrawal after shipment or delivery of the purchased goods, you can withdraw within 14 days from the date of receipt of the Products, making an express request to be sent by registered letter A/R, addressed to:
Via Colle Fiorito, 2
00045 Genzano di Roma (Rome – Italy)
and forward a copy to firstname.lastname@example.org
The Hair Beauty Shop Customer Service will, once received the communication, open a file for the return management and communicate to the Customer the instructions on how to return the Products.
The right of withdrawal is governed by the following conditions:
I. The right applies to the Product purchased in its entirety; therefore, if the Product is composed of several components or parts, it is not possible to exercise the right of withdrawal only on part of the Product purchased.
II. In case of exercise of the right of withdrawal Hair Beauty Shop will refund to the customer the full amount of the returned goods, excluding shipping costs that remain at the customer’s expense, within 14 days from the date on which the cancellation notice was received, without prejudice to the right of Hair Beauty Shop to suspend the payment of the refund until the actual receipt of the goods. The refund will be made using the same payment method used by the Customer, unless the latter has expressly requested a different method.